Shipping & Returns
During the current circumstances we are currently offering free local delivery to the selected suburbs. Simply choose 'free local delivery' at checkout. Your parcel will be delivered on Monday, Wednesday or Friday depending on when you ordered it. You will receive an email from us when it has been delivered.
If you live in a unit or apartment please leave instructions to enter in notes section at checkout.
Newcastle (East & West), Cooks Hill, Bar Beach, The Hill, Adamstown & Adamstown Heights, Kotara, Charlestown, Floraville, Belmont, Redhead, Dudley, Lambton & Lambton Heights, Kahibah, Merewether & Merewether Heights, The Junction, Broadmeadow, Hamilton (North, South & East), Maryvile, Wickham, Carrington, Islington, Tighes Hill, Georgetown, Waratah, Mayfield (North, East & West).
Free local delivery & free local pickup (see below)
Standard Domestic Shipping 0-500g (5-7 days) - $10
Standard Domestic Shipping 500g-20kg (5-7) - $15
Express Domestic Shipping 0-500g (1-4 days) - $15
Express Domestic Shipping 500g-20kg (1-4 days) - $18
Worldwide postage available & will be quoted at checkout.
NZ: 8-14 Business Days
US: 14-20 Business Days
UK: 12-18 Business Days
CAN: 14-20 Business Days
EUR: 18-24 Business Days
We are a unique retail store that collaborates many sole traders & makers under one roof. For this reason, we do not offer refunds or accept returns unless they are fall under the category below:
- Items are faulty or irreparable
- Faulty items will be assessed & repaired in most cases
- Exchange may be made on stock items at your own expense if item is the wrong size and exchange size is in stock, please read our size guidelines & measure yourself before placing your order.
- Exchanges on change of mind & new size will only be accepted within 14 days of shipment date.
- Exchange items must be in an unworn and unwashed state with all tagging still attached.
If you believe your order is faulty or damaged please do not hesitate to email us at firstname.lastname@example.org so we can rectify any issues as soon as possible.